Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I know my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, Stepprs is committed to ethical fashion. We use recycled materials and premium eco-friendly leather in 80% of our collections.
Can I change my order after it has been placed?
Orders are processed quickly, but you can request changes within 2 hours of placement by contacting our support team.
Do you offer international shipping?
Currently, we ship to over 30 countries worldwide. Shipping costs and delivery times vary by location.
How should I clean my Stepprs?
We recommend using a damp cloth for light cleaning. For suede or leather, please use specialized cleaners to maintain the material integrity.
Do you restock sold-out items?
Many of our core styles are restocked monthly. Limited edition drops, however, are typically not restocked once sold out.